Frequent Asked Questions
What does the migration process include?
We migrate your core store data, including products, categories, customers, and orders where applicable. We also recreate key functionality to match your existing setup as closely as possible within our platform.
Which platforms do you support for migrations?
We support migrations from WooCommerce, Shopify, and BigCommerce, including full Shopify to WooCommerce migrations and BigCommerce to WooCommerce migrations.
Our process is designed to move your store into a more flexible and scalable environment—giving you greater control over your data, checkout experience, and overall functionality, without being limited by platform restrictions.
If you’re using a different platform, feel free to reach out—we’ll review your setup and let you know what’s possible.
Will my new site be identical to my current one?
Not exactly. Migrations are not 1-to-1 because platforms work differently. Our goal is to preserve your data, structure, and user experience while adapting everything to a more stable and optimized system.
How many products are included in the migration?
We include a manual review of up to 1,000 products to ensure accuracy, consistency, and proper setup. Larger catalogs can be handled, but may require additional scope.
What happens during the manual review?
We carefully verify product data such as titles, pricing, variations, images, and categories. This step ensures your store launches clean, functional, and aligned with best practices.
Will anything be lost during migration?
We aim to preserve all critical data, but some elements—such as unsupported plugins, custom code, or platform-specific features—may need to be rebuilt or replaced with better alternatives.
How long does a migration take?
Timelines vary depending on store size and complexity, but most migrations are completed within a few days to a couple of weeks.
Do you handle redesigns during migration?
Yes. Many migrations include design improvements to create a cleaner, faster, and more conversion-focused store while maintaining your brand identity.
Will my site experience downtime?
No. We build and prepare your new site separately, then switch it live once everything is ready, minimizing disruption.
Can I install any plugin on my site?
No. To ensure performance, security, and compatibility with our platform, all plugins must be reviewed and approved by our team before installation.
Why do plugins need approval?
We carefully review plugins to prevent conflicts, security risks, and features that could disrupt your store or bypass platform safeguards. This helps keep your site stable and protected.
How do I request a plugin?
Simply send us the plugin name and what you need it for. We’ll evaluate it and let you know if it’s approved or suggest a better alternative if needed.
What happens if a plugin is not approved?
If a plugin doesn’t meet our requirements, we’ll recommend a trusted alternative that achieves the same goal while maintaining platform integrity.
Will plugin approval delay my project?
In most cases, approvals are quick. We aim to review and respond promptly so your project can continue without unnecessary delays.